I am so peeved at Rogers

[ link: rogers-killed-my-dream | tags: android rogers dream | updated: Thu, 11 Mar 2010 13:48:03 ]

See the updates below if you want to keep your root.

I just received the following text from Rogers, and as it claims my data access has been disabled. Since I am running CyanogenMod I never had the 911 issues that the stock Rogrers firmware experienced.

    Rogers/Fido Safety Message: URGENT Reminder 911 Calls HTC Dream
    software update: Mandatory software update is now available to help
    ensure 911 calls are completed from your phone. Please go immediately
    to rogers.com/dreamsoftwareupdate on your PC to download.

    In order to help ensure 911 calls are completed internet access was
    temporarily disabled on your phone at 01/24/10 6:00AM EST. To
    reactivate internet service, please complete your software update
    immediately. Upon completion, internet access will be re enabled
    within 24 hours.

    For users of Macintosh and Windows 7, please call 1-
    888-764-3771(1-888-ROGERS1) for update instructions.

    We apologize for the inconvenience but we prioritize customer safety
    above all.

So I called rogers to get it straightened out and get my data access back. However since everyone in the country that has a Dream or Magic got their service cut... you can imagine I wasn't the first one to call and complain. When the automated system told me that I would have to wait for 30 minutes I hung up. My time is a bit more important than that.

Ben Selinger wrote about his experiences and it seems to me that Rogers doesn't want people with phones they don't control as customers.

Well, this is one more strike for Rogers, and one more reason to leave. Let's hope WIND is all that it's cracked up to be.

Updates

UPDATE: looks like there is some good news: if you call and tell them you are running Linux, they'll "refresh your phone". But you should avoid using the upgrade as it will mean the end of your root... at least for now.

UPDATE 2: called rogers support and spoke with 4 drones. Two were not informative. Then, I was told that there was no block out on my data plan... that was encouraging, enve though my phone still had no data access. I was then transfered to someone that was a bit more clueful, but they told me that the network will not enable my account until my firmware is the right version. He insisted that enabling my account was not possilbe from their end.

Bull!

I think I have 3 choices.

  • leave Rogers. which I still am likely to do when WIND starts to operate in Ottawa. . Here is a map of WIND towers in Ottawa

  • borrow someone's phone for a day to fool the system into thinking I have updated.

  • call "Rogers customer retentions", which I've been told can do anything to keep me as a customer.

UPDATE 3: After many wasted hours with tech support I found and followed these instructions which let me run the rogers boot and system images, withour flashing SPL. This allows for having the community recovery, which I'll later use to restore my cyanogen image. So for now I have to run the crappy 1.5 firmware from rogers which should get me data back. Will update if/when my data comes back.

UPDATE 4: About an hour after downgrading via eztery's instructions, I got 3G back. I was still in the rogers firmware. I powered down and restored my backup of CM, and still had 3G after booting my phone. It's been up for a few days now. I am happy.

UPDATE 5: If you lost root after applying the rogers firmware patch, you need to look at this post which claims to restore root. I have not tested this.

Related Links

Bart's Blog

/rogers-killed-my-dream

About

I am an embedded Linux software developer and consultant operating under Jukie Networks Inc in Ottawa, Canada.

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Bart Trojanowski
http://www.jukie.net/~bart
bart@jukie.net